When you create an order in elecrow platform. There is a responsible person assigned to you. He or she will follow up with every step and will answer to your questions and issues and even adjust the design on the fly to make it work when you ask. I am so grateful for discovering elecrow services. Personalized service is very unique and special for me and the reason why I can't use other services than elecrow. You will have the same person communicating with you for all your projects and it's such a convenience and really a great service that you can't find in any where else. Thanks Chris for all your work and effort. It's godsend services that I got! Un Kyu Lee